Refund policy
We want you to love your Deuzo umbrella fan. If something's not right, here's how we handle it.
Return Window You have 7 days from the date of delivery to request a return or exchange.
Condition for Return To be eligible, the item must be:
- Unused and in the same condition you received it
- In its original packaging, with all accessories and documentation included
- Free of damage not caused by a manufacturing defect
Non-Returnable Situations
- Items returned after the 7-day window
- Items damaged through misuse, water exposure beyond rated limits, or unauthorized modification
- Items missing original packaging or accessories
How to Start a Return Email airdeuzo@gmail.com with your order number and reason for return. We'll confirm eligibility and send you return instructions within 1–2 business days.
Return Shipping
- If the item is defective, damaged on arrival, or the wrong item was sent, Deuzo covers return shipping costs.
- For change-of-mind returns, the customer is responsible for return shipping.
Refunds Once we receive and inspect your return, we'll notify you of approval status. Approved refunds are issued to your original payment method within 5–7 business days. Shipping fees (if any were charged) are non-refundable unless the return is due to our error.
Exchanges Need a different color or a replacement unit? Email us and we'll arrange an exchange, subject to stock availability.
Warranty (Separate from Returns) Every Deuzo umbrella fan carries a 1-year limited warranty covering manufacturing defects in the motor, battery, and switch mechanism from the date of delivery. This warranty does not cover:
- Normal wear and tear
- Damage from misuse, drops, or unauthorized repairs
- Water damage beyond the product's rated exposure
To file a warranty claim, email airdeuzo@gmail.com with your order number, a description of the issue, and photos or a short video of the defect. Approved claims are resolved via repair, replacement, or store credit at our discretion.